Right now, you’ll find a 33 percent turnover rate within the property management industry.
This indicates that it will be hard to retain or even find talent.
Those who are looking to hire a new property manager because theirs left or the business is expanding will want to make sure they’ve chosen the best candidate and one that will stay for the long-term.
To do this, you should look for a property manager with these characteristics:
A property manager acts as a board agent.
Therefore, dedication to the job is crucial.
This professional must be committed to the job while focusing primarily on helping the board members and homeowners with any problems or questions they may have.
They should also use communication methods that are efficient and be timely.
That ensures they offer transparency within the association and provide excellent customer service to everyone involved.
Primarily, that means they are going to have problem-solving skills, think ahead in terms of need, and identify various new ways to become more efficient.
When you choose to hire a property manager, you’re going to need someone who knows and handles technology correctly.
The world that you live in now has gone digital in almost every way.
Therefore, you don’t want to focus on a candidate who can’t keep up with technology, doesn’t understand it, and can’t grasp that it will change frequently with time.
Look for candidates who are going to pay attention to the newest and best options for their field.
New tools and software will become available, and you want them to know about it.
On top of that, you don’t need someone who will shy away from it or continue to go back to the manual or older methods of doing things.
With the on-demand economy, we’re in, board members and homeowners want instant service.
Therefore, you require a property manager who can quickly respond to issues and recognize problems.
It could be that they return emails promptly or answer the phone during regular business hours.
This responsive nature should include replying to reviews.
What others say about you affects how everyone views the business.
You want someone who will go above and beyond for the community association and organization.
Paying attention to details is essential for any job, but more so for a property manager.
Therefore, they’re going to be the first to see small things that must be adjusted.
This can help to catch problems sooner and avoid lawsuits and other issues.
It would be best if you had someone like this on the team so that things get done, and nothing is overlooked.
Commitment to Success
To an extent, the success of the business depends on how well your property management team does.
One person might not ruin everything for you, but they all have to work together.
When looking for a new property manager, consider someone who will have your best interests in mind.
Keep in mind that it isn’t just about what that particular person will bring to the table.
You also have to focus on what you and your business can offer the person.
Since you’ve got more mobile and modern property management tools at your disposal, it is easier to retain talent.
This will also help you make sure that the property manager wants to stay and grow with you for many years to come.